Faq
Frequently asked questions
Credit is the basis of close & long-term cooperation. At caertoy.com, we understand that trust and reliability are cornerstones in business relationships. By upholding the highest standards of integrity and by focusing on sustainable and ethical practices, we aim to not only meet but exceed the expectations of our B2B clients. We recognize the importance of each order, each client, and each commitment we make. Our dedication to maintaining strong, creditworthy relationships is reflected through our vigilant quality controls, our capacity for innovation, and our comprehensive customer service. Ultimately, our goal is to foster lasting partnerships based on mutual success and shared growth in the plush toy industry.
Who We Are
• Established in 2005
• One of the top 10 golden suppliers of plush toys in China
• The Leader in plush toys field
• 2 factories with 10,000 sq. plant area and 200 workers
• 600,000 pcs/month production capacity • 25 material and accessories suppliers supporting more than 20 years
• Factory Audited: ICTI, Sedex Pillar 4, BSCI, ISO9001, GSV. • Brand Authorized: Disney, Dollar General, Scholastic, Walmart, NBCUniversal, Marvel, DreamWorks, etc.
How We R&D Sample
• 6 designers developing 200+ new designs per month
• 100% catch the soul of design to make perfect simplified sample
• 5 minutes to material/accessories market to save time • New material development and sourcing at the forefront of the market
• 3-5 days for OEM samples and 7-10 days for complex designs • Considering sample’s safety & test issues to avoid problem in mass production
How We Provide Satisfactory Service
• 365 days*24 hours quick response and free communication
• 100% understand what you need and provide professional advice
• Service will truly begin after placing the order rather than just before
• Entire efficient team controls your order to ensure you are 100% relaxed, including Sales, Merchandiser, Designer, QC, etc.
• Keep track of the goods transportation constantly after shipment
• Attention to your goods in local sales and timely access to market feedback to give you appropriate advice and help
• An extension of your team in China, help you to win more business
• Support you to be the big player of the local market
How We Low Down The Cost
• Simplified Accurate Sample
Simplify sample production procedure but keep the same appearance
• Suitable Displacement
Displace the high-cost materials with more suitable ones provided that you know and permit it
• Cheap Raw Material
Similar material bulk purchase & giant production capacity and sales amount get good price of the material
• High efficient production line
Keep adjusting production line to get high efficient work
• Freight savings
Apply flexible modes of transport and make full use of space
• Loss Control
Losses will be controlled during all the procedure
Attention to all details. The result will be a big cake for us.
How We Control The Quality Safety
• 36 QC staff work in job-division and coordination to make sure quality
• Material inspection and asking suppliers for fabric safety test reports when purchasing to ensure good quality and non-toxic
• Cutting fabric pieces according to original patterns
• On-line check for Embroidery/Printing everyday
• Different teams of stitching work on-line everyday
• Tensile tests of the fabric, sewing part and accessories • Twice metal detection to ensure no metal objects like needles are contained
• 100% check one by one before packaging
• Final inspection for each order according to AQL2.5/4.0
• Self physical test Don’t be too late to find the problem which would cause disaster and big lost.
How We Deliver In Time
• Timely procurement of material and accessories
• Specific production time schedule made for each order
• Strict supervision according to the schedule and follow step by step
• Proactive communication to make sure everything is under control
• A warning system prepared for emergency
• Perfect internal reward and punishment system